Takshaya.com – We respect our customer privacy and we are very much committed for it.
We value our customer Privacy and the information. Information collected from you while placing an order on Takshaya.com is never shared with anyone else and is used only for the purpose of finalizing, fulfilling and shipping your order as per your instructions. Takshaya.com would never sell, rent or share your email with any third-party.
Credit Card Safety
Protecting the safety of your Credit Card information is important to us and our payment processing company.
We use Secure Sockets Layer (SSL) technology to protect the security of your Credit Card information as it is transmitted to us.
SSL is the gold standard in Internet Encryption Technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.
How do I know my Credit Card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.
Some browser versions and some firewalls don’t permit communication through secure servers like the ones we use to process orders at Takshaya.com.
- We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
- We collect information about you for 2 reasons:
1. To process your order
2. To provide you with the best possible service.
- We will give you the chance to refuse any marketing email from us or from another trader in the future.
We will never collect sensitive information about you without your explicit consent.
- The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
- The personal information which we hold will be held securely in accordance with our internal security policy and the law.
- We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us at email@example.com
In case if you do not like the product which you received from Takshaya.com, please leave message via contact us page. We are not giving full replacement on all the items, few items are handmade and manufactured upon order request.
Customer need to first contact us through Contact Us page on web site before returning any product. If you will return the products before let us know the same, then we will not provide any refund.
Please read below points carefully before request for returns
- Customer need to bare the shipping cost while returning the products.
- We will not refund the shipping charges paid by you while purchasing the item.
- We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
- At any point of time the refunds will not exceed the actual value of the goods.
- Refunds would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse. However we would accept returns if there is any faults from our end.
- Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
- In case of product return, we will issue a refund once we receive the product back at our office.
- Returns or exchange of products will not be entertained for the products purchased during SALE period.
- We offer delivery of our products across the globe. Courier companies do not deliver to P.O. Box address, so you must provide full street address with postal code / zip code and telephone / mobile number.
- Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.
- We do not ship the products on Sundays and public holidays in India as our logistic partner does not pick-ups on those days..
- Shipping cost is based on the product weight and delivery location. The weight of any product can be found on its detail page.
- We offer free shipping to within India.
Shipment and Tracking details
- We use to send an email confirming the shipment of the order being placed, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.
- Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites.
VAT & Custom Duties
- VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
- International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
- They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
What if any Delays
- Times to ship the product mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
- If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail
- Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.